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Customer Experience Representative

1 week ago

Christchurch, Canterbury, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

**Peppers Bluewater Resort Overview**

The Peppers Bluewater Resort is a stunning property located in the heart of New Zealand's central South Island. The resort features one, two and three bedroom suites and villas set amidst the breathtaking natural landscape of Mt Cook & Mackenzie region.

**Delivering Exceptional Guest Experiences**

As a Guest Service Agent, you will play a pivotal role in creating memorable experiences for our valued guests. Your responsibilities span from check-in to check-out, ensuring that every guest feels like a VIP.

**Key Responsibilities**

  • Roll out the red carpet of hospitality, ensuring every guest feels welcome and valued.
  • Communicate effectively with guests and colleagues to ensure seamless collaboration.
  • Promote hotel amenities and services by having a deep understanding of products and offerings.

**Requirements**

  • Minimum 1 year experience in similar or same role.
  • Previous experience in hotel front desk operations is highly desirable.
  • Innovative approach to exceeding customer service expectations.

**Benefits**

We offer a competitive pay rate of $26.00 NZD per hour and a permanent full-time contract. You will also have access to opportunities for growth and development within the company.

**Why Join Us?**

At Accor, we welcome diversity and inclusivity in all aspects of our business. We believe in empowering our team members to grow and develop their skills, while providing exceptional service to our guests.