Service Delivery Strategist

3 days ago


Wellington, Wellington, New Zealand New Zealand Government Full time

The New Zealand Government is seeking a Platform Capability Lead/Product Owner to join the Ministry of Social Development's Service Experience team.

This role is a key leadership position within the Service Experience programme, responsible for leading one of the critical product delivery teams.

As Platform Capability Lead/Product Owner, you will create and own the product roadmap, manage the backlog, and prioritise work to be done to enable delivery of programme outcomes.

You will be the 'face of the product' and will engage with stakeholders across the business to keep them connected to the work being done.

The successful candidate will have experience leading within large scale service and technology transformation programmes in the public sector.

They will need to see the big picture while also being comfortable diving into detail when required.

A strong relationship builder, they will be comfortable working in fast-paced environments and bring a collaborative approach to ensure dependencies and connections with other workstreams are understood and managed effectively.

The ideal candidate will have excellent communication skills and the confidence to champion the team's work and value being delivered.

The role requires experience in the development and implementation of technology products, including Software as a Service (SaaS) solutions such as Salesforce.

It also requires experience leading technical delivery programmes of work in Agile, Waterfall, or hybrid environments.

The Platform Capability Lead/Product Owner will play a crucial role in developing and implementing a new service experience for the Ministry of Social Development.

The Ministry is committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.



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