Senior Manager for Laboratory Customer Solutions

6 days ago


Auckland, Auckland, New Zealand Watercare Services Limited Full time

About This Opportunity

We're seeking an experienced Department Head - Customer Solutions to join our team at Watercare Services Limited. As a key member of our leadership team, you'll be responsible for optimising the commercial, scientific, and technical performance of three key functions: Sampling Logistics, Sample Reception, and Customer Liaison.

About the Role

In this role, you'll have the opportunity to lead laboratory customer relationship management and communications through various digital mediums and in-person account management activities. You'll also lead the Customer Liaison function, ensuring excellent client satisfaction levels, and lead the Sampling Logistics function, efficiently gathering test samples in compliance with accredited sampling procedures.

Your Key Responsibilities:

  • Develop and maintain a culture that prioritises the safety of every individual.
  • Manage the workforce to ensure optimised efforts every day of the year.
  • Develop business improvement practices that drive efficiency within a safety-first environment.
  • Ensure required quality assurance standards and timeframes are met consistently.
  • Contribute to Laboratory Services' financial performance optimisation.


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