Senior Manager for Laboratory Customer Solutions
6 days ago
About This Opportunity
We're seeking an experienced Department Head - Customer Solutions to join our team at Watercare Services Limited. As a key member of our leadership team, you'll be responsible for optimising the commercial, scientific, and technical performance of three key functions: Sampling Logistics, Sample Reception, and Customer Liaison.
About the Role
In this role, you'll have the opportunity to lead laboratory customer relationship management and communications through various digital mediums and in-person account management activities. You'll also lead the Customer Liaison function, ensuring excellent client satisfaction levels, and lead the Sampling Logistics function, efficiently gathering test samples in compliance with accredited sampling procedures.
Your Key Responsibilities:
- Develop and maintain a culture that prioritises the safety of every individual.
- Manage the workforce to ensure optimised efforts every day of the year.
- Develop business improvement practices that drive efficiency within a safety-first environment.
- Ensure required quality assurance standards and timeframes are met consistently.
- Contribute to Laboratory Services' financial performance optimisation.
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Auckland, Auckland, New Zealand Watercare Services Limited Full timeOur TeamWe're a team of passionate professionals dedicated to providing high-quality drinking water and wastewater services to our community. Our Laboratory Services business unit plays a critical role in ensuring the safety and quality of our water supply.We're seeking an experienced Department Head - Customer Solutions to join our team based in Mangere,...
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