Retail Operations Manager

2 days ago


Tauranga, Bay of Plenty, New Zealand Nike Full time

As a key member of our retail team, you will play a crucial role in creating a unique shopping experience for our consumers. Your primary responsibility will be to work closely with the Head Coach to deliver service excellence and ensure that our store meets all Nike standards and guidelines.

Key Responsibilities:

  • Cooperating with the Head Coach to develop and implement operational processes that optimize services and improve consumer satisfaction
  • Supervising a diverse team and ensuring an excellent work atmosphere through recruitment, development, performance management, and staffing
  • Implementing sales strategies to reach targets and increase efficiency and productivity
  • Overseeing various departments such as Commercial, Athlete, and/or Consumer Experience
  • Supporting the Head Coach in implementing Nike's strategy and providing reports on store activities, local marketplace, and consumer insights

Requirements:

  • A passion for Nike and/or love of sport
  • Extensive retail experience including management experience
  • Excellent command of the English language (written and spoken)
  • Experience and competency in delivering exceptional consumer service
  • Ability to coach and develop a strong team
  • Flexibility to work in shifts and on weekends


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