Retail Management Professional
2 days ago
About the Role: We are seeking a motivated and experienced Retail Management Professional to join our dynamic team at Briscoe Group Limited. As an Assistant Retail Store Manager, you will play a key role in supporting the store management team to drive sales, deliver exceptional customer service, and foster a positive and productive work environment.
Key Responsibilities:
- People Management and Training: Assist with managing the shop floor, provide coaching and feedback, induct and train new team members, and support ongoing team development.
- Customer Service: Achieve high standards of customer service using the sales & service program and collaborate with fulfilment teams to enhance service delivery.
- Sales and Order Dispatch: Exceed store and web sales targets, manage the web fulfilment process, and ensure timely order dispatch.
- Promotions and Merchandising: Manage promotional items, maintain merchandising standards, and ensure stock integrity and availability.
- Compliance & Workforce planning: Ensure we're always in line with company policies, manage rosters, and ensure our team are flexible and ready for anything.
- Loss Prevention and Health and Safety: Implement loss prevention initiatives, champion workplace safety, and build a positive health and safety culture within the store.
Requirements:
- Supervisory or management experience, ideally in a big-box retail setting.
- Prior experience managing people.
- Excellent organisational and multitasking abilities to manage various responsibilities effectively.
- Ability to identify issues and implement effective solutions promptly.
- Strong verbal and written communication skills for effective team and customer interactions.
- Ability to self-motivate, set and achieve goals.
- Flexibility to work rostered shifts including weekends.
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