Experience Strategy Director

1 week ago

Auckland, Auckland, New Zealand Asb Bank Full time

We are seeking a seasoned Experience Strategy Director to lead our team in driving experience excellence. The ideal candidate will have extensive experience in crafting and executing compelling experience strategies that meet current and future customer needs.

About the Role

As an Experience Strategy Director, you will be responsible for leading cross-functional squads and collaborating with colleagues across ASB to define and execute experience strategy. This involves creating a clear and compelling vision for stakeholders and squads, driving increment planning activities, and supporting CXOs/squads to translate strategies into outcomes.

You will also be tasked with building and maintaining a clear understanding of future-focused customer and colleague needs, collaborating with Vendors, Suppliers, and Partners on product roadmaps to build and deliver modern features that enable experience, and defining, prioritizing, and refining backlogs with CXOs across the experience area.

Key Responsibilities
  • Lead CXOs (product owners) and their squads to create and continually optimize experiences that meet current and future customer needs.
  • Create a clear and compelling vision for stakeholders and squads.
  • Drive increment planning activities and support CXOs/squads to translate strategies into outcomes.
  • Build and maintain a clear understanding of future-focused customer and colleague needs.
  • Collaborate with Vendors, Suppliers, and Partners on product roadmaps to build and deliver modern features that enable experience.
  • Define, prioritize, and refine backlogs with CXOs across the experience area.
Requirements
  • Extensive experience in leading experience strategies and initiatives.
  • Technical Product Ownership experience in an agile environment, delivering services and products.
  • Strong ability to manage ambiguity and make decisions without having the total picture.
  • Advanced stakeholder management capability, including vendors and partners.
  • Broad technical capability, including knowledge of core banking, data, digital, and modern technologies.
  • Courage to challenge the status quo and provide constructive feedback.
  • Ability to prioritize what is important and eliminate roadblocks.
  • Experience in measuring value and ensuring outcomes align with defined business metrics.
About Working at ASB

ASB values integrity, passion, courage, and unity in its employees. We offer a flexible and supportive work environment and an open and inclusive culture. Our benefits include health insurance, banking benefits, and more.

  • Technical Strategy Director

    1 week ago

    Auckland, Auckland, New Zealand Worldline Nz Full time

    Are you ready to take on a Technical Strategy Director role and shape the future of digital payments? We're looking for someone with experience in solution architecture, system integration, and data management.">As our Technical Strategy Director, you will play a key role in architecting and governing digital solutions that fuel our product strategy. This...

  • Global Accounting Director

    1 week ago

    Auckland, Auckland, New Zealand Intrepid Experience Full time

    About the RoleAs our Global Accounting Director, you will lead our financial planning and analysis function, providing critical insights to inform business decisions. You will develop and maintain financial models, forecasts, and reports to support the growth and profitability of our business.Your expertise in complex accounting packages, such as D365, will...

  • Director of Innovation and Strategy

    3 days ago

    Auckland, Auckland, New Zealand Wairaka Unitec Institute of Technology Full time

    The Wairaka Unitec Institute of Technology is seeking a visionary leader to drive innovation and strategy as the Director of Research and Enterprise. This senior role requires a proven track record in research leadership, with expertise in building productive partnerships and collaborations with internal and external stakeholders.As the Director, you will be...

  • Director Customer Experience

    7 days ago

    Auckland, Auckland, New Zealand Ipsos In New Zealand Full time

    Director / Associate Director – Customer Experience Are you a visionary leader in Customer Experience (CX) ready to make a real impact?At Ipsos New Zealand, we're looking for a Director or Associate Director to drive innovation, strengthen client partnerships, and lead a high-performing team in shaping the future of CX and Employee Experience (EX).About...

  • Director Customer Experience

    2 weeks ago

    Auckland, Auckland, New Zealand Ipsos in New Zealand Full time

    Director / Associate Director – Customer ExperienceAre you a visionary leader in Customer Experience (CX) ready to make a real impact? At Ipsos New Zealand, we're looking for a Director or Associate Director to drive innovation, strengthen client partnerships, and lead a high-performing team in shaping the future of CX and Employee Experience (EX).About...

  • Marketing Strategy Director

    5 days ago

    Auckland, Auckland, New Zealand ArchiPro Full time

    We're changing the way people build, and we're looking for a Marketing Director to join our team.About the Team:The Marketing Director will work closely with the Product Marketing Manager, Marketing Automation and Sales teams to lead and execute all client-related marketing strategies.Developing strategic plans to generate client demand and elevate...

  • Property Strategy Director

    7 days ago

    Auckland, Auckland, New Zealand Beca Full time

    About the OpportunityBeca is one of Asia Pacific's largest independent advisory, design, and engineering consultancies. We are looking for a Property Strategy Director to lead our Group Property Strategy across all locations and drive our vision of creating outstanding workplace environments.The successful candidate will have a strategic mindset, exceptional...

  • Director of Technology Strategy

    7 days ago

    Auckland, Auckland, New Zealand Tribe Group Full time

    Company OverviewTribe Group is a renowned professional services firm in New Zealand, offering a range of services to high-profile businesses. With a strong reputation built on successful deliveries, they advise international companies investing in the country.As a key member of the executive team, the IT Director will play a vital role in shaping the firm's...

  • Director of Nursing Strategy

    2 days ago

    Auckland, Auckland, New Zealand Cgr Services Full time

    About the RoleWe are seeking a visionary leader to join our team as Director of Nursing Strategy, focused on advancing Maori health equity and delivering high-quality nursing services.This role requires strong leadership skills, cultural competence, and a deep understanding of the systemic drivers of health inequity. As a key member of our Leadership Team,...

  • Account Strategy Director

    6 days ago

    Auckland, Auckland, New Zealand Omnicom Group Full time

    Delivering Unfair AdvantageAt PHD, we pride ourselves on delivering an unfair advantage to our clients through our unique combination of expert talent, innovative technology, and cutting-edge services. Our team of specialists works tirelessly to develop and implement tailored solutions that drive business results.Your RoleIn this position as Account Strategy...

  • Customer Experience Director

    2 weeks ago

    Auckland, Auckland, New Zealand Youtap Limited Full time

    We are seeking a Customer Experience Director to join our team at Youtap Limited. As a Customer Experience Director, you will be responsible for developing and implementing strategies to enhance customer engagement and satisfaction. Your expertise in customer experience and loyalty programs will help us deliver exceptional experiences for our customers.About...

  • Enterprise Data Strategy Director

    1 week ago

    Auckland, Auckland, New Zealand Black Full time

    Role SummaryThis is a high-impact leadership role that requires a strong background in data science and experience leading cross-functional teams. The successful candidate will be responsible for shaping the data strategy and execution for the Admin Experience group.About the RoleThe Enterprise Data Strategy Director will be responsible for driving critical...

  • Delivery Strategy Director

    1 week ago

    Auckland, Auckland, New Zealand Rewired Consulting Full time

    **About the Role**We are seeking a highly experienced Technical Delivery Director to lead the successful delivery of our new technology platform and re-imagined products. The successful candidate will define and execute a robust delivery strategy for the platform, aligning with our overall technology and business vision.**Key Responsibilities**Drive...

  • Customer Experience Director

    2 days ago

    Auckland, Auckland, New Zealand Cgr Services Full time

    We are seeking a Customer Experience Director to join our team at Cgr Services in Auckland CBD. As a Customer Experience Director, you will be responsible for leading a team of 3 and driving sales while providing exceptional customer service.**About the Company:**We are a boutique in the heart of Auckland CBDWe offer a unique opportunity for an experienced...

  • Customer Experience Director

    1 week ago

    Auckland, Auckland, New Zealand CGR Services Full time

    We're seeking a highly motivated Customer Experience Director to join our team at CGR Services. As a key leader, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across our store network.About Our Approach: We believe that exceptional customer experiences drive long-term loyalty and advocacy. Our...

  • Director of Healthcare Partnerships and Strategy

    2 weeks ago

    Auckland, Auckland, New Zealand Cooper University Health Care Full time

    About Our TeamOur team at Cooper University Health Care is dedicated to delivering exceptional patient care and promoting a culture of innovation. We are committed to hiring talented professionals who share our values and are passionate about making a difference in the lives of our patients and communities.Job DescriptionThe Director of Healthcare...

  • E-Commerce Strategy and Operations Director

    2 weeks ago

    Auckland, Auckland, New Zealand This Is An It Support Group Full time

    Job DescriptionAs an E-Commerce Strategy and Operations Director, you will play a critical role in shaping the future of our online business, driving growth, and ensuring operational excellence.You will be responsible for developing and implementing strategic plans to drive sales growth, improve customer engagement, and enhance the overall e-commerce...

  • Patient Experience Director

    1 week ago

    Auckland, Auckland, New Zealand Abano Healthcare Group Full time

    We're a leading healthcare organization dedicated to delivering exceptional patient experiences across Australia and New Zealand. Our Abano Healthcare Group comprises 240+ practices and 2,000+ professionals, serving communities with top-tier dental care.About UsOur mission is to create lasting relationships and make the world a healthier, brighter place –...

  • Associate Director – Technology Strategy

    1 week ago

    Auckland, Auckland, New Zealand Medium Full time

    Join us.But be you.At Deloitte, you'll do more than just join something, you'll add something.You've found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter.There really is only one question: What impact do YOU want to make?Please note: You must be legally entitled to work in New...

  • Customer Experience Director

    2 weeks ago

    Auckland, Auckland, New Zealand Pinnacle Life Full time

    We're looking for a Customer Experience Director to lead and shape our customer experience strategy — from sales and onboarding to service and retention. This role is pivotal in driving a culture of continuous improvement, ensuring we're delivering exceptional experiences that meet and exceed customer and partner expectations.Key Responsibilities:Lead and...