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Customer Success Strategist

7 days ago

Wellington, Wellington, New Zealand Iron Mountain Full time

Job Summary

We are seeking a Customer Success Strategist to join our team at Iron Mountain. As a key member of our sales organization, you will be responsible for driving customer success and growth within our portfolio.

Key Responsibilities

  • Take ownership of an assigned customer portfolio, focusing on retention, growth, and exceptional service through effective account management practices.
  • Build and maintain strong, trusted relationships with customers to ensure their satisfaction and loyalty.
  • Drive successful contract renewals by securing favorable terms and identifying opportunities to deliver value.
  • Act as a trusted advisor by offering tailored solutions that address customer needs and foster long-term partnerships.

Requirements

  • A track record of high performance in B2B Account Management.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Experience in activity-based sales processes and delivering client-focused solutions based on customer needs.
  • Discipline, tenacity, technical aptitude, and a high-degree of personal resilience.
  • Excellent listening, verbal, presentation, and written communications skills.
  • Ability to generate ideas and solutions, account planning, and negotiation skills.

About Iron Mountain

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.