Leadership and Development Manager

4 days ago


Auckland, Auckland, New Zealand Xero Full time

Our Vision

Xero is committed to revolutionizing the way small businesses manage their finances. We believe that every small business owner deserves access to easy-to-use, cloud-based accounting software that helps them succeed. Our goal is to empower these entrepreneurs by providing them with the tools and expertise they need to thrive in today's fast-paced business environment.

Job Description

The Customer Success People Lead will play a key role in achieving this vision by leading a team of Specialists who work closely with our customers to understand their needs and provide tailored solutions to help them achieve their business goals. This leadership position involves guiding a team of experts in delivering exceptional customer experiences and driving customer retention, satisfaction, and growth.

Responsibilities

  • Lead a team of Specialists in delivering exceptional customer experiences and driving customer retention, satisfaction, and growth.
  • Develop and implement strategies to improve customer engagement and satisfaction, including identifying opportunities for process improvements and implementing changes as needed.
  • Collaborate with cross-functional teams (e.g., Sales, Product, Marketing) to ensure a seamless customer experience and align with overall business objectives.
  • Analyze customer data to identify trends and insights that can inform business decisions and drive strategic initiatives.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge and support their career growth.
  • Contribute to the development of customer success best practices and tools, and ensure their effective implementation across the organization.
  • Maintain a deep understanding of customer needs and preferences, and use this insight to inform business decisions and drive strategic initiatives.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.

Requirements

  • 4+ years of experience within Customer Success, Sales, or CX, with 2+ years leading or mentoring a team.
  • Strong ability to coach, motivate, and develop team members, preferably in a Sales environment.
  • Experience in SaaS is preferred, but a strong understanding of customer success or Sales principles and methodologies is required.
  • Superior time management and organizational skills, with exceptional attention to detail.
  • Excellent verbal and written communication skills, with the ability to clearly and effectively communicate plans, insights, and instructions to the team while building rapport and influencing stakeholders.
  • Analytical and inspired by data, with the ability to interpret and utilize customer data to drive decision-making.
  • Experience with sales/revenue-generation efforts, campaigns, and metrics, and/or a strong desire to participate in efforts.
  • Regularly meeting and exceeding team and functional OKRs and metrics, with an ability to demonstrate a best-practice behavior set that led to positive individual or team outcomes.


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    Job Description:We're seeking an experienced leadership development manager to join our team at Flight Centre Travel Group. As a key member of our people and culture team, you'll work closely with business leaders to design and deliver leadership and professional skills programs that drive business outcomes.About You:You'll be a seasoned L&D professional...


  • Auckland, Auckland, New Zealand LEAD | Executive Search | Recruitment | Impact Leadership Full time

    About SHAPE EnergySHAPE Energy is a forward-thinking company that provides resilient, smart, and reliable energy infrastructure to New Zealand businesses. As part of the STILL Group, SHAPE is making a name for itself in the energy sector by offering power electronics and generation services.The company's mission is to empower businesses with sustainable...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    Company OverviewAt Flight Centre Travel Group, we're a global travel retailer with a passion for delivering exceptional customer experiences. Our purpose is to 'open up the world for those who want to see.'Job DescriptionThe Global Learning and Development Lead (Leadership & Professional Skills) plays a critical role in enhancing the skills of our leaders...


  • Auckland, Auckland, New Zealand Flight Centre Travel Group Full time

    About the RoleWe're seeking a highly skilled Leadership Development Specialist to join our team at Flight Centre Travel Group. As a key member of our organization, you'll be responsible for building and facilitating leadership capability for our Leaders of today and tomorrow.Your Key ResponsibilitiesCraft and deliver impactful learning experiences that...


  • Auckland, Auckland, New Zealand The Baby Bunting group Full time

    Job Description:We are searching for talented individuals to join our team as Service Managers.As a Service Manager, you will work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores.You will guide our team in educating parents on our products, demonstrating their...


  • Auckland, Auckland, New Zealand Aligned Harmony Full time

    Aligned Harmony is a global organization dedicated to leadership and personal growth. We are seeking a Leadership Development Specialist who is passionate about helping individuals develop the skills and confidence they need to succeed in their careers and personal lives.This role requires someone with experience in teaching, coaching, facilitation, or...


  • Auckland, Auckland, New Zealand Jobsoid Inc. Full time

    About the Role: Motivated Business Success Director with a Passion for Leadership Development Are you inspired by personal and professional growth? Are you passionate about empowering others to reach their potential? If so, we'd love for you to join our team.Who We Are We are a globally recognized organization with over 20 years of experience in personal...


  • Auckland, Auckland, New Zealand Onedayiwondered Full time

    Welcome to OnedayiwonderedWe're a flexible and adaptable organization that values individual growth and development.Our mission is to empower motivated individuals with the tools and resources needed to succeed.This role offers a unique opportunity to lead and grow a team while enjoying a flexible work environment.As a Leadership Development Coach, you'll...


  • Auckland, Auckland, New Zealand Spark New Zealand Full time

    We are constantly looking for ways to build a more inclusive culture at Spark. Our vision is for diversity and inclusion to be embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability. Sustainability...


  • Auckland, Auckland, New Zealand Kainga Ora - Homes And Communities Full time

    About This OpportunityWe are seeking an experienced leader to join our team as a Team Leader Housing Support. In this role, you will be responsible for leading and guiding a group of Housing Support Managers and Senior Housing Support Managers.Your Key AccountabilitiesDevelop and implement effective strategies to improve team performance and customer...


  • Auckland, Auckland, New Zealand Crimson Education Full time

    Crimson Global Academy USA is seeking an Academic Dean to play a pivotal role in shaping the future of education through innovative curriculum design and implementation. This leadership position requires someone with expertise in education program development, execution, and evaluation, as well as experience in remote work environments. The ideal candidate...


  • Auckland, Auckland, New Zealand Studentuniverse Full time

    About the RoleWe are seeking an experienced Strategic Leadership Development Expert to join our team in Auckland, Central. As a key member of our Global Leadership L&D team, you will be responsible for developing and implementing leadership development programs that drive business results.Main ResponsibilitiesMaintain relationships between the Global...


  • Auckland, Auckland, New Zealand Floandfrankie Full time

    We are seeking a Leadership Development Professional to drive operational excellence, deliver phenomenal customer service, and foster a positive, fun team culture.About You:Proven experience leading a team in a customer-centric environment.A genuine passion for providing exceptional customer service and the ability to connect with customers on a personal...


  • Auckland, Auckland, New Zealand Fletcher Building Limited Full time

    Fletcher Building Limited is committed to excellence in its operations, customer service, and employee satisfaction.We are seeking a talented individual to join our PlaceMakers Manufacturing and Supply Chain team as a Commercial Manager. This role will be based in Auckland and will offer opportunities for career growth and professional development.Key...

  • HSW Leadership Manager

    16 hours ago


    Auckland, Auckland, New Zealand Watercare Services Limited Full time

    We are seeking a skilled Health, Safety & Wellbeing Leader to join our dedicated team. As a key player, you will contribute to the enhancement of our HSW leadership, ensuring we maintain a robust and effective safety culture.Your responsibilities will include providing expert guidance on safe systems of work, health and safety legislation, and modern safety...


  • Auckland, Auckland, New Zealand Brewers Guild Of New Zealand Incorporated Full time

    Becoming a Senior Brewery Operations Manager at The Brewers Guild Of New Zealand Incorporated means you'll be part of a dynamic team that produces some of New Zealand's most iconic beer brands. As a leader, you'll oversee the production process, ensuring the delivery of high-quality beverages. Your responsibilities will include leading a team of skilled...


  • Auckland, Auckland, New Zealand Xero Full time

    Your ResponsibilitiesWork with the GM Product Design and other Product Design Directors to manage your product design team, programs, and processes that support a world-class design team.Solve problems together and work as a team to influence and drive key strategic initiatives forward.Collaborate with others on the Design Leadership Team to cultivate a...


  • Auckland, Auckland, New Zealand Briscoe Group Limited Full time

    About the Role:As a Duty Manager at Briscoe Group Limited, you will be responsible for leading a dynamic team in Auckland Central. Your primary focus will be on team leadership, running shifts, training and coaching team members, and ensuring an exceptional customer experience.The ideal candidate will have excellent communication skills, be able to work in a...


  • Auckland, Auckland, New Zealand Focus On Life Biz Full time

    Job Description:Are you a Leadership Development Coach or an ambitious professional looking to break free from the 9-5 and take control of your success?We are a globally expanding company with a 15-year track record in the personal leadership development sector, offering a performance-based, remote opportunity for driven individuals.If you're passionate...


  • Auckland, Auckland, New Zealand Inspired Balance Life Full time

    Leadership Development and Mentoring – Remote OpportunityAre you a manager in the corporate world looking to use your business and people experience to make a meaningful difference in the personal and professional development of others? Are you passionate about helping people unlock their potential and achieve lasting success, and are looking for an...