Transportation Services Specialist

4 days ago


Auckland, Auckland, New Zealand Auckland One Rail Full time

About Our Team

Auckland One Rail is a dynamic and innovative organization, committed to delivering high-quality services that meet the needs of the traveling public. Our team is passionate about providing safe, efficient, and reliable rail services that exceed customer expectations. As a Service Coordinator, you will be part of a collaborative and supportive team that values open communication and continuous improvement.

The Role

We are seeking a proactive and detail-oriented individual to join our team as a Service Coordinator. This role is at the heart of real-time rail operations, where you will play a key part in keeping Auckland's train services running smoothly and efficiently. As a Service Coordinator, you will be responsible for monitoring and coordinating train services across the Auckland Rail Network, ensuring they operate in line with the agreed timetable. You will provide clear operational direction to train crews, collaborate with key stakeholders, and make real-time decisions to manage disruptions effectively. This role requires strong communication and decision-making skills, including professional phone, radio, and email communication, as well as the ability to multi-task and perform under pressure in a dynamic, fast-paced environment.

Key Skills and Qualifications

* Strong communication and decision-making skills* Ability to multi-task and perform under pressure* Team-focused approach, working collaboratively to deliver the best possible passenger experience* Excellent investigation and reporting skills* Strong computer skills, with the ability to confidently operate and interpret data from complex systems used to manage rail operations

What We Offer

We offer a competitive hourly rate with penalties, free train travel on Auckland passenger trains, gym membership discounts, travel discounts, and NZ Railways Trust Membership benefits. This is an exciting opportunity to be part of a team that plays a critical role in Auckland's rail network. If you have a passion for operations, problem-solving, and making a real impact, we would love to hear from you.

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