Transport Operations Specialist
7 days ago
Auckland Transport is on a mission to transform Auckland into a vibrant city that moves. As part of our Central Control Room team, you will play a crucial role in ensuring the smooth operation of our transport network.
Job OverviewWe are seeking an experienced customer service professional to join our team as a Central Control Room Operator. In this role, you will work closely with parking and transport officers, monitoring car park systems, dispatching and managing incident responses, and dealing with customer queries while leading and mentoring others who also respond.
Key Responsibilities- Monitor car park systems and dispatch incident response teams as required
- Manage customer queries and resolve issues in a timely and professional manner
- Work collaboratively with other teams to ensure seamless operations
- Develop and implement process improvements to enhance efficiency and productivity
To be successful in this role, you will need:
- At least 2 years of customer service experience
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and ability to learn new software quickly
Auckland Transport offers a range of benefits to its employees, including:
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD office location
- Paid parental and partner leave
- Study assistance
- Health and wellbeing benefits
- Professional memberships
-
Transportation Systems Specialist
4 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeRole OverviewThis key role aims to deliver innovative and effective multimodal investigations, operational planning, and design of operational projects and programmes of work aimed at improving safety, optimising efficiency, promoting sustainable travel, and improving the effectiveness of the transport network.Key ResponsibilitiesProvide specialist...
-
Transport Network Operations Specialist
1 day ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAt Auckland Transport, we're looking for a skilled professional to lead our real-time operations shift. As a key member of our team, you'll oversee the implementation of strategies into operations and drive proactive decision-making to enhance customer journeys.About the RoleThis is an exciting opportunity to work in a dynamic joint venture between Auckland...
-
Transport Network Operations Specialist
2 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout Auckland TransportAuckland Transport is a hub of activity responsible for ensuring the safe and reliable movement of people in New Zealand. Our teams work tirelessly to maintain our networks, providing accurate and timely traveller information to road users.As a Transport Network Operator, you will play a crucial role in monitoring and responding to...
-
Transportation Systems Specialist
1 week ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAuckland Transport is on a mission to transform Auckland into a vibrant city that moves, providing seamless journeys for its residents and visitors. Our team of experts is responsible for designing and implementing innovative transportation solutions that promote safety, sustainability, and efficiency.As a Transportation Engineer with our Traffic Engineering...
-
Transportation Operations Manager
1 day ago
Auckland, Auckland, New Zealand Ritchies Transport Full timeAbout Us:Ritchies Transport is a leading passenger transport company in New Zealand, serving over 2,000 people across the country. We partner with regional councils and schools to supply public transport services, as well as offering bus and coach hire services to businesses and the general public.We are at an exciting time in our history, gearing up to...
-
Transport Operations Director
4 hours ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout the RoleAuckland Transport is seeking a proactive and adaptive Real-Time Operations Shift Lead to oversee, manage, and be responsible for the real-time operation of the transport network. This involves mitigating issues, implementing network improvement interventions, and making critical decisions to enhance safety and customer journeys.Key...
-
Transport Media Communications Specialist
2 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeJob Description:Auckland Transport (AT) is a leading provider of transportation services in Auckland, New Zealand. We are seeking an experienced Senior Media Specialist to join our team.About the Role:This is a senior communications role that requires strong media relations skills, strategic thinking, and excellent writing and presentation abilities. As a...
-
Senior Transport Operations Manager
2 weeks ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout the RoleAuckland Transport Operation Centre (ATOC) is a joint venture between Auckland Transport and Waka Kotahi NZ Transport Agency. This centre plays a vital role in ensuring our network remains safe and efficient for all users.As a Senior Leadership Team member, you will contribute to the overall management of ATOC, leading and managing the...
-
Public Transportation Operator
1 week ago
Auckland, Auckland, New Zealand Ritchies Transport Full timeRole OverviewRitchies Transport is seeking Class 2 or Class 4 Drivers to join its team in Birkenhead. As a well-presented and safe operator, you will be part of our successful team that provides coach and charter services nationwide. Our company partners with regional councils and schools to supply public transport services, as well as offering bus and coach...
-
Transport Compliance Specialist
3 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeJob Description:Auckland Transport is on a mission to transform Auckland into a vibrant city that moves. As an Operational Analyst, you will play a crucial role in enabling the seamless induction phasing for all Parking and Transport Officers, working closely with the Learning & Development and Talent Acquisition teams.This is a busy and varied role,...
-
Operational Control Specialist
4 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAuckland Transport is on a mission to transform Auckland into a vibrant city that moves. As an Operational Control Specialist, you will serve as the conduit between audit & analysis, procurement & administration functions, and the Dual Compliance Operations.Key ResponsibilitiesProvide direction and leadership in Transport & Parking Compliance functions for...
-
Transport Network Operator
3 weeks ago
Auckland, Auckland, New Zealand Auckland Transport Full timeKeeping people safe and keeping people moving is our main goal at ATOCAuckland Transport Operations Centre (ATOC) is a hub of activity responsible for looking after our networks ensuring our customers' journeys are safe, reliable, and consistent.We need a new set of eyes on our network, here's what we are looking for:Systems savvy - can easily learn and use...
-
Transport Network Operations Director
1 day ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAuckland Transport is seeking a highly skilled Real-Time Operations Shift Lead to join our team. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient movement of passengers across Auckland.The successful candidate will have 3-5 years' experience in a leadership role within operations, logistics, or service...
-
Auckland Transport Operations Manager
1 day ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAuckland Transport is seeking a highly skilled and experienced leader to oversee the real-time operations of our transport network. As a Real-Time Operations Shift Lead, you will be responsible for managing the day-to-day activities of the Control Room team, ensuring the safe and efficient movement of passengers across Auckland.The successful candidate will...
-
Manager Transport Standards
1 week ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAuckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love.Be part of Auckland's exciting future and development.From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and...
-
Transportation Operations Coordinator
8 hours ago
Auckland, Auckland, New Zealand New Zealand Transport Agency Full timeWe're looking for a skilled Event Coordinator to join our team at the Auckland Transport Operations Centre (ATOC). As a key member of our Event Planning team, you'll contribute to the planning and delivery of our response to various events and activities.About the RoleYou'll work closely with our Event Planning team to develop operational plansAdminister...
-
Transport Operations Coordinator
4 days ago
Auckland, Auckland, New Zealand NZ Transport Agency Waka Kotahi Full timeAbout UsNZ Transport Agency Waka Kotahi is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi, which works behind the scenes to help keep people and freight moving and to help ensure anyone who uses our transport network has a safe and efficient journey.We are committed to providing a working environment that is inclusive,...
-
Transportation Incident Management Specialist
2 weeks ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout the JobThis challenging role requires a highly experienced leader with significant operational and/or management experience in traffic and/or transport operations environments.As a key member of ATOC's Senior Leadership Team, you will lead and manage the Operations team, developing and implementing response strategies, coordinating with key...
-
Traffic Operations Specialist
6 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeAbout UsAuckland Transport is a joint venture between Auckland Transport and Waka Kotahi NZ Transport Agency. We operate 24/7 to ensure safe and efficient journeys across the city and state highways from Taupō north.Our team values inclusion and diversity, and we're committed to building a workplace where everyone feels safe, respected, valued, and...
-
Transportation Systems Manager
6 days ago
Auckland, Auckland, New Zealand Auckland Transport Full timeTransportation SolutionsAuckland Transport is a joint venture between Auckland Transport and Waka Kotahi NZ Transport Agency. Our team provides transportation solutions for the city and surrounding areas.We're seeking a skilled Traffic Management Specialist to join our team. The successful candidate will be responsible for processing event applications and...