Customer Service Operations Associate

5 days ago


Auckland, Auckland, New Zealand Placemakers Full time

About Placemakers

Placemakers is a leading supplier of building materials and solutions. Our team is dedicated to delivering exceptional customer service and ensuring our customers receive the best possible experience.

Job Description

The Customer Service Operations Associate will play a critical role in supporting our customers across multiple departments. Key responsibilities include ensuring customers are greeted with a cheerful smile and exceptional service, processing sales, and assisting customers with returns or repairs.

About You

  • You are a motivated and self-driven individual with excellent interpersonal skills.
  • You possess a customer-focused attitude and a good work ethic.
  • You are flexible and able to adapt to changing priorities.
  • You have proven experience in customer service or warehouse environments, ideally in the trade industry.
  • You are physically fit and have solid health and safety values.

Responsibilities

  1. Ensure customers are greeted with a cheerful smile and exceptional service.
  2. Process sales at the trade counter.
  3. Loading of goods onto customer vehicles.
  4. Assist customers with any returns or repairs.
  5. Pulling orders to get them ready for delivery.
  6. Assisting as directed to ensure an efficient warehouse is maintained.
  7. Cycle counting, stocking, and rotating products on shelves.

Requirements

  • A Full New Zealand driver's licence is essential.
  • A forklift licence is an advantage.

Benefits

  • Competitive hourly rate & staff-buying privileges.
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group.
  • Health & wellbeing initiatives including an Employee Assistance Program.


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