Customer Service Representative

1 month ago


Tauranga, Bay of Plenty, New Zealand One21 Recruitment Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist at Paper Plus Bethlehem. As a key member of our sales team, you will be responsible for providing exceptional customer service, sourcing and selling products, and maintaining a high level of product knowledge.

Key Responsibilities
  • Serve customers with daily tasks such as sourcing and selling products, researching and inputting data, processing orders, and creating and maintaining stock displays.
  • Develop and maintain a strong knowledge of our products, including books, stationery, gifts, and office supplies.
  • Work effectively in a fast-paced retail environment, meeting sales targets and providing excellent customer service.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • Previous retail experience using POS terminals and Eftpos.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work effectively in a team environment and maintain a high level of productivity.
  • Good computer skills, including proficiency in MS Excel and database management.
  • Fluent English language skills, both written and oral.
What We Offer
  • Competitive hourly rates with regular pay reviews and performance bonuses.
  • Full support, ongoing training, and professional development.
  • Staff discounts and loyalty program, plus free car parking.
  • Recognition and rewards for contribution to the success and growth of the business.


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