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Customer Experience Specialist

2 weeks ago

Dunedin, Otago, New Zealand Jb Hi-Fi Full time

About Us

At JB Hi-Fi, we're more than just one of New Zealand's most trusted retailers - our team is passionate, knowledgeable, and down-to-earth, working hard to help people live better through the latest technology and entertainment solutions.

Our Values

  • We care about our customers and strive to deliver exceptional service.
  • We're committed to excellence in our industry and offer unbeatable value and exceptional customer service.
  • We celebrate diversity and value creativity and ideas.

The Job

We're seeking an enthusiastic and customer-focused Sales Consultant to join our team in New Zealand. As a key member of our retail operations, you will have the opportunity to create exceptional customer experiences while driving sales and contributing to the overall success of our business.

Your Key Responsibilities

  • Deliver outstanding customer service by understanding and addressing customer needs in a friendly and professional manner.
  • Actively engage with customers, providing product knowledge and recommendations to facilitate sales.
  • Achieve individual and team sales targets by effectively promoting and selling our products.
  • Maintain a thorough understanding of our product range and stay up-to-date with new offerings.
  • Collaborate with team members to ensure efficient store operations and a positive shopping environment.
  • Participate in merchandising and stock management activities to maintain an organised and visually appealing sales floor.
  • Adhere to company policies and procedures, ensuring compliance with health and safety regulations.

Your Qualifications

  • Retail experience in high-achieving teams.
  • Ability to remain relevant and up-to-date with new products and services.
  • Sound organisational skills.

Benefits

  • Fast-paced and exciting work environment where diversity is celebrated and creativity is valued.
  • Competitive remuneration package, including generous sales commission and other incentives.
  • Access to exciting career opportunities and comprehensive training and development programs.
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
  • Paid parental leave and flexible working arrangements.
  • Employee Assistance Program (EAP) providing counselling and wellbeing resources.