Research Operations Coordinator
5 days ago
Company Overview
Xero is a cloud-based accounting software company that aims to help small businesses succeed. We believe in automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.
About the Team & Role
We are seeking an experienced Research Operations Specialist to join our Design and Research function. As a key member of the team, you will focus on enabling efficient and ethical mixed methods research processes for our teams.
Your Responsibilities
- Work with peers and design and research leaders to optimize research workflows with efficient tools, processes, and budget management.
- Partner with cross-functional teams for consistent research practices and vendor management.
- Build and maintain reporting and support research operations queries.
- Coordinate research logistics and manage full participant recruitment cycle and data.
- Maintain participant panels as well as coordination of office testing as required.
What You'll Bring
- Experience in creating and managing customer panels for customer interviews.
- Experience in building educational material and user guides, facilitating training for designers, researchers, and wider business users to participate in research.
- Established best practices for Research Operations and managing tools.
- A successful track record in managing cross-functional initiatives with many stakeholders within Research and outside, across different disciplines and business units.
- Experience in procurement and change processes, including negotiating budget, scope, and terms of business.
- A systems thinker with excellence in process analysis and a track record of improving processes as a team evolves, resulting in greater operational efficiency and team productivity.
- Ability to build simple reporting and dashboards for exec leaders, pulling in multiple data sources.
- Understanding of the Qualtrics technology, a plus, as well as experience running usability labs or similar.
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