Customer Service Agent

6 days ago


Hamilton, Waikato, New Zealand Alfa Laval Corporate Ab Full time

Job Overview

We're seeking a Logistics Parts Coordinator to provide after-sales support to internal and external customers. This role involves addressing all parts-related inquiries, processing customer orders, and activating internal processes for order execution.

Responsibilities

  • Answering phone calls and providing assistance to customers with quotations, order processing, technical information, and problem-solving.
  • Providing backup support for the customer service website by responding to customer inquiries.
  • Ensuring accuracy by determining part numbers using manuals, drawings, and help desk resources.
  • Performing 24-hour emergency on-call service to customers and field service technicians.

About You

We're looking for an associate with high school diploma and two years of experience in a customer service role. The ideal candidate will have great critical thinking skills, intact organization, skilled multitasking abilities, impeccable written and verbal communication, and a willingness to work a hybrid schedule.



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