AWS Advanced Support Engineer

7 days ago


Wellington, Wellington, New Zealand Amazon Full time
Overview
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. Our Enhanced Support Services (ES2) organisation within AWS Support offers proactive engagement and incident management to reduce the potential for failure and accelerate recovery of critical workloads from disruption.

Your Key Responsibilities will include:
- Developing runbooks and response plans customised to each workload onboarded to the service
- Onboarding workloads 24x7 by a team of Incident Management Engineers to detect and engage customers on a call bridge within 5 minutes of a critical alarm

Requirements
  • Strong analytical acumen and solid technology experience
  • Superb business judgment and strategic account ownership
  • Leadership presence and communication skills to effectively work with customers at all levels


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