Senior Technical Account Manager

19 hours ago


Wellington, Wellington, New Zealand Amazon Full time
About the Job

We're seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services. In this role, you will be responsible for solving customer cases through various customer contact channels, applying advanced troubleshooting techniques to provide unique solutions to our customers' individual needs, partnering with Amazon Web Services teams to help reproduce and resolve customer issues, leveraging customer support experience to provide feedback to internal AWS teams on how to improve our services, and driving customer communication during critical events.

As a Cloud Support Engineer, you will have the opportunity to learn and use the latest technologies, interact with leading engineers around the world, work on critical, highly complex customer problems that may span multiple AWS services, and create tutorials, how-to videos, and other technical articles for the developer community.

Why Work at Amazon?

At Amazon, we value diversity and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and supported. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Diverse and inclusive workplace culture.
  • Opportunities for advancement and growth within the company.


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