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Healthcare Coordinator
2 weeks ago
About the Role
We are seeking a skilled Service Facilitator to join our vibrant team at HealthCare NZ. As a crucial part of our Service Centre, you will provide top-notch phone-based coordination services and exceptional customer support.
Your mission is to ensure seamless day-to-day operations by managing phone-based and email enquiries from external stakeholders, coordinating services between support workers and clients, and rostering cover to guarantee our clients receive the necessary support when needed.
- Empathy and a genuine interest in helping others
- Passion about the healthcare sector
- Proven experience delivering customer service excellence
- Confidence in using technology/computer literacy
- Exceptional communication and rapport-building skills over the phone
- A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced environment
- Ability to work over the end-of-year holiday period
What You Will Bring
To excel in this role, you will be an empathetic and organized individual with excellent communication skills. You will have a proven track record of delivering exceptional customer service and working well under pressure. Your passion for the healthcare sector will shine through in your work, and you will be confident in using technology to achieve outstanding results.
