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Service Delivery Specialist

1 week ago

West Coast, New Zealand Flight Centre Travel Group Full time

About the Role:

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We are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our Global Supply team, you will be responsible for delivering proactive and preventative support to internal and external businesses.

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In this role, you will work closely with our consultant support teams, brands, Procurement, PM+E, vendors, and management to identify trends and opportunities to simplify or streamline operational processes.

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You will also engage with stakeholders to identify and communicate business risks and opportunities, and liaise with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources.

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This is a unique opportunity to drive operational excellence and make a significant impact on our business.

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About You:

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To be successful in this role, you will have a minimum of 5 years' experience in the travel industry, with 3+ years' experience in ticketing and 1-2 years' leadership experience.

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You will also have comprehensive knowledge in ticketing workflows, experience working with GDS systems, and multi GDS Knowledge.

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Experience in a process design, implementation, and/or delivery role, as well as business analysis and/or project management, would be highly desirable.

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What We Offer:

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As a Service Delivery Specialist with Flight Centre Travel Group, you will enjoy a unique culture that values inclusivity and diversity.

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You will also receive generous discounts on flights, hotels, tours, cruises, car hire, attractions, travel insurance, and more.

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Additionally, you will have access to exclusive staff discounts, flexible working arrangements, and career opportunities across our global network.

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We are committed to creating an inclusive and diverse workplace that supports your unique identity.

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We celebrate you

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Please note that applications can only be considered by candidates who have the right to work in Australia/NZ without restriction or visa sponsorship.

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Remote working options are not available for this position.

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Due to the holiday season, responses may be delayed.

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We kindly request no unsolicited resumes or approaches from Recruitment Agencies.

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Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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