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Claims Specialist

2 weeks ago


Auckland, Auckland, New Zealand Suncorp Group Limited Full time
About Suncorp Group Limited

Suncorp Group Limited is a leading insurance provider in Australia and New Zealand, with a commitment to protecting the wellbeing of customers. Our purpose is to build futures and protect what matters, guiding everything we do.

We're seeking an experienced Claims Consultant - Complex Claims to join our team in Auckland on a contract basis. In this role, you will handle sensitive, technical, or escalated claims that may involve complaints, privacy-related requests, and review by the Claims Review Committee.

This position requires more than just managing a claim – it's about providing empathetic, fair, and thorough approaches to each customer's situation while maintaining strong understanding of policy, process, and regulatory requirements.

Key Responsibilities:
  • Investigate and manage a portfolio of complex motor claims, including those with complaints or privacy requests.
  • Draft high-quality written communications, such as declinature letters and responses to complaints.
  • Support review processes, including internal reviews or Claims Review Committee submissions.
  • Communicate clearly and sensitively with customers, balancing regulatory obligations with customer-centric service.
  • Apply sound understanding of insurance policy interpretation, legislation, and dispute resolution best practices.
  • Ensure thorough documentation and adherence to compliance, privacy, and process standards.