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Claims Specialist
2 weeks ago
Suncorp Group Limited is a leading insurance provider in Australia and New Zealand, with a commitment to protecting the wellbeing of customers. Our purpose is to build futures and protect what matters, guiding everything we do.
We're seeking an experienced Claims Consultant - Complex Claims to join our team in Auckland on a contract basis. In this role, you will handle sensitive, technical, or escalated claims that may involve complaints, privacy-related requests, and review by the Claims Review Committee.
This position requires more than just managing a claim – it's about providing empathetic, fair, and thorough approaches to each customer's situation while maintaining strong understanding of policy, process, and regulatory requirements.
Key Responsibilities:- Investigate and manage a portfolio of complex motor claims, including those with complaints or privacy requests.
- Draft high-quality written communications, such as declinature letters and responses to complaints.
- Support review processes, including internal reviews or Claims Review Committee submissions.
- Communicate clearly and sensitively with customers, balancing regulatory obligations with customer-centric service.
- Apply sound understanding of insurance policy interpretation, legislation, and dispute resolution best practices.
- Ensure thorough documentation and adherence to compliance, privacy, and process standards.