Technical Support Specialist

4 days ago


Auckland CBD, New Zealand Uptime Solutions Ltd Full time
Job Description

At Uptime Solutions Ltd, we are seeking an experienced 1st Line Support Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our clients. If you have a passion for technology and a drive to learn and grow, we encourage you to apply.

**What You'll Get Up To:**
  • Providing timely and effective technical support to our customers via phone, email, and ticketing systems.
  • Troubleshooting a wide range of technical issues including Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
  • Basic administration of Windows Server 2016 and 2019.
  • Network troubleshooting and escalation of complex issues to senior engineers.
  • Using our PSA platform to log and respond to support tickets in a professional and timely manner.


**What We're Looking For:**
  • A strong background in IT with experience in a helpdesk or technical support role.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Knowledge of Autotask RMM or PSA is highly desirable.


**The Perks:
  • An estimated salary of £28,000 - £35,000 per annum.
  • A comprehensive training program to help you develop your skills and advance your career.
  • A collaborative and dynamic work environment with a talented team of professionals.
  • A beautiful office overlooking the Viaduct, offering stunning views and a relaxed atmosphere.


If you are passionate about technology and committed to providing exceptional customer service, we would love to hear from you.

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