Technical Support Specialist
4 days ago
At Uptime Solutions Ltd, we are seeking an experienced 1st Line Support Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our clients. If you have a passion for technology and a drive to learn and grow, we encourage you to apply.
**What You'll Get Up To:**
- Providing timely and effective technical support to our customers via phone, email, and ticketing systems.
- Troubleshooting a wide range of technical issues including Windows 10, Office 365, Microsoft Office, printers and scanners, and various customer applications.
- Basic administration of Windows Server 2016 and 2019.
- Network troubleshooting and escalation of complex issues to senior engineers.
- Using our PSA platform to log and respond to support tickets in a professional and timely manner.
**What We're Looking For:**
- A strong background in IT with experience in a helpdesk or technical support role.
- Excellent communication and problem-solving skills, with the ability to work well under pressure.
- Knowledge of Autotask RMM or PSA is highly desirable.
**The Perks:
- An estimated salary of £28,000 - £35,000 per annum.
- A comprehensive training program to help you develop your skills and advance your career.
- A collaborative and dynamic work environment with a talented team of professionals.
- A beautiful office overlooking the Viaduct, offering stunning views and a relaxed atmosphere.
If you are passionate about technology and committed to providing exceptional customer service, we would love to hear from you.
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