Electric Vehicle Support Specialist Leader
5 days ago
About the Role
\This is an exciting opportunity to join Tesla's Customer Support team as a Customer Support Specialist. As a key member of our team, you'll play a critical role in ensuring our customers receive exceptional service and support.
\Your Key Responsibilities
\You'll be responsible for providing timely and effective support to customers through various channels, including phone, email, and chat. Your tasks will include:
\- \
- Responding to customer inquiries and resolving issues in a professional and courteous manner\
- Providing accurate information on Tesla products and services\
- Escalating complex issues to senior support specialists or management\
- Collaborating with internal teams to resolve customer concerns\
- Documenting customer interactions and issues in our CRM system\
- Staying up-to-date with product knowledge and technical expertise to provide expert support\
- Participating in training programs and workshops to enhance your skills and knowledge\
- Contributing to a positive and respectful team culture\
What We're Looking For
\We're seeking candidates with strong customer service skills, a passion for delivering exceptional experiences, and a commitment to continuous learning and improvement. If you have:
\- \
- At least 2 years of experience in a customer-facing role\
- Excellent communication and problem-solving skills\
- A strong desire to learn and adapt to new technologies\
- A proven track record of providing outstanding customer service\
- A flexible and adaptable approach to work\
- A passion for sustainability and electric vehicles\
Our Team
\We're a dynamic and supportive team dedicated to delivering exceptional customer experiences. Our team members are passionate about sustainable energy and electric vehicles, and we're committed to creating a positive and inclusive work environment.
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