Medium-Voltage Technical Advisor

2 days ago


Auckland, Auckland, New Zealand Schneider Electric Full time

About Us

Schneider Electric is a leading specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

The Technical Support team is seeking an Advanced Technical Support Engineer (Medium-Voltage and Digital Power product range) to play a pivotal role in guiding customers and SE businesses in their post-sales journey.

This position will involve phone-based installation and set-up support, maintenance support, and remote troubleshooting assistance to improve customer satisfaction. The Advanced Technical Support Engineer will also be the incident and escalation point of contact for managing the resolution of customers' critical issues.

About the Opportunity

The Technical Support team is responsible for providing technical support to customers and internal stakeholders. As an Advanced Technical Support Engineer, you will be the primary point of contact for customers with technical issues related to our Medium-Voltage and Digital Power product range.

Your Key Responsibilities

  • Provide technical support to customers via phone, email, or remote desktop sharing.
  • Assess and resolve technical issues related to our Medium-Voltage and Digital Power product range.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.

What We Look For

  • Diploma or degree in Electrical / Electronics / Power / Process Automation / Mechatronic Engineering or Trade Qualification with relevant experience.
  • Fundamental understanding and exposure to Medium-voltage range of products (VCB, Transformers, RMU), MV-protection, and application types.
  • Knowledge of Electrical schematics, SLD, Arc fault protection concepts, and Protection Relays.
  • Awareness and knowledge of relevant AS and IEC standards.

Benefits

  • Flexible work environment and global family leave options.
  • Share Program with discounts and company contributions for employees.
  • Potential opportunity to purchase further annual leave.
  • Employee rewards schemes with discounts at major vendors.
  • Continuous training on Schneider products.
  • Exposure to a market leader in sustainability and automation.


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