Customer Satisfaction Assurance Representative
1 day ago
Job Overview
The Air Logistics Customer Care Specialist plays a critical role in ensuring customer satisfaction and driving business growth. This position involves managing a large Aerospace client, working closely with the National Customer Care Manager.
Main Responsibilities:
- Manage client relationships to ensure high levels of customer satisfaction and retention
- Provide expert advice and guidance to clients on air logistics procedures and regulations
- Liaise with internal teams and external partners to ensure seamless shipment movement and resolution of any issues that may arise
- Develop and implement strategies to drive business growth and expansion within existing client relationships
- Collaborate with colleagues to share knowledge and best practices
Requirements:
- Minimum 3-5 years import and export airfreight experience
- Strong understanding of customer needs and preferences
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organisational and time management skills
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