Customer Satisfaction Assurance Representative

1 day ago


Auckland, Auckland, New Zealand Team Recruitment Full time

Job Overview

The Air Logistics Customer Care Specialist plays a critical role in ensuring customer satisfaction and driving business growth. This position involves managing a large Aerospace client, working closely with the National Customer Care Manager.

Main Responsibilities:

  1. Manage client relationships to ensure high levels of customer satisfaction and retention
  2. Provide expert advice and guidance to clients on air logistics procedures and regulations
  3. Liaise with internal teams and external partners to ensure seamless shipment movement and resolution of any issues that may arise
  4. Develop and implement strategies to drive business growth and expansion within existing client relationships
  5. Collaborate with colleagues to share knowledge and best practices

Requirements:

  • Minimum 3-5 years import and export airfreight experience
  • Strong understanding of customer needs and preferences
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organisational and time management skills


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