Technical Services Representative
2 days ago
This role is responsible for providing on-site technical support for Panasonic's In-Flight Entertainment and Global Communication Systems products.
- Collaborate with customers, third-party maintenance staff, and other stakeholders to ensure seamless system integration and performance.
- Provide technical leadership and guidance to maintenance teams on all aspects of IFE/GCS installation and maintenance activities.
- Assist in troubleshooting and resolving system issues, working closely with Panasonic Customer Support Engineers and Technical Support Engineers.
- Aircraft IFE/GCS Maintenance and Support:
- Execute tasks generated by the Panasonic Ticketing system assigned to the TSR, resolving interpretation differences.
- Monitor and support tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
- Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
- Administrative/Documentation:
- Document testing and repairs using computer and bar-coding equipment.
- Work closely with MRO to monitor and track spare parts inventory.
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