Technical Services Representative

2 days ago


Auckland, Auckland, New Zealand Panasonic North America Full time
Job Summary

This role is responsible for providing on-site technical support for Panasonic's In-Flight Entertainment and Global Communication Systems products.

  • Collaborate with customers, third-party maintenance staff, and other stakeholders to ensure seamless system integration and performance.
  • Provide technical leadership and guidance to maintenance teams on all aspects of IFE/GCS installation and maintenance activities.
  • Assist in troubleshooting and resolving system issues, working closely with Panasonic Customer Support Engineers and Technical Support Engineers.
Key Responsibilities
  1. Aircraft IFE/GCS Maintenance and Support:
    • Execute tasks generated by the Panasonic Ticketing system assigned to the TSR, resolving interpretation differences.
    • Monitor and support tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
    • Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
  2. Administrative/Documentation:
    • Document testing and repairs using computer and bar-coding equipment.
    • Work closely with MRO to monitor and track spare parts inventory.


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