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Service Delivery Specialist

1 week ago

Auckland, Auckland, New Zealand Kiwibank Full time

Kiwibank is committed to delivering outstanding service to our customers. We are seeking a Service Delivery Specialist to join our team and play a key role in ensuring our customers receive exceptional service.

This role requires a highly skilled and motivated individual with experience in home lending and exceptional leadership and coaching abilities. As a member of our customer engagement team, you will be responsible for driving performance, fostering a positive culture, and putting our customers at the heart of everything we do.

Your key responsibilities will include:

  • Developing and implementing strategies to drive business growth and retention
  • Coaching and mentoring team members to achieve high-performance goals
  • Leading by example and developing high-performing teams
  • Serving as a point of escalation for complex customer issues