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Luxury Lounge Experience Manager

2 weeks ago


Auckland, Auckland, New Zealand Compass Group New Zealand Full time
About the Role

We are seeking a highly skilled and experienced Lounge Supervisor to join our team at Air NZ, Auckland Airport. This permanent full-time position involves working in a fast-paced environment, ensuring exceptional food, beverage, and customer service for our valued customers.

Key Responsibilities
  • Lead and participate in a team that delivers outstanding service and exceeds customer expectations.
  • Ensure high levels of service standards are maintained at all times.
Requirements

To be successful in this role, you will have:

  • Hard work, reliability, flexibility, and ability to work in a fast-paced environment.
  • Excellent customer service skills and a friendly, 'can-do' attitude.
  • Experience with food preparation and natural leadership skills.
  • A proven track record in a 5-star/FOH environment and team leadership.
  • Excellent communication skills and a passion for delivering exceptional customer experiences.
Benefits
  • Competitive remuneration package.
  • Training and development opportunities.
  • Career growth and professional development.
  • Discounts on various products and services.
  • EAP services and recognition programs.
About Us

Compass Group New Zealand is a leading provider of food and support services across multiple industries. We specialize in delivering exceptional experiential moments for our clients through innovative and talented teams. Our core values include respect, growth, and teamwork, and we strive to create an inclusive environment for all employees.