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Luxury Retail Experience Leader

2 weeks ago

Auckland, Auckland, New Zealand Deadlyponies Full time

Deadly Ponies is seeking an experienced Store Manager to lead our Ponsonby team and elevate in-store and online experiences. As a passionate retail leader, you will thrive in a high-performing, creative environment.

This role encompasses store management and beyond – leading, driving sales, and making a meaningful impact on the growth and success of our business. With exciting projects lined up for 2025, this opportunity allows you to shape the future of Deadly Ponies retail and develop your career.

About Us

Founded in 2005, Deadly Ponies is a New Zealand based, internationally renowned leather accessories brand that challenges traditional notions of design. We have boutiques in Auckland, Wellington, and Queenstown, with global stockists. Our HQ is based in Auckland, supporting our tight-knit group that values integrity, family, and creativity.

We strive to create innovative and unique experiences for our customers, guided by our core values.

Key Responsibilities
  1. Lead and Inspire – Manage and motivate your team to deliver exceptional customer experiences.
  2. Achieve and Exceed – Drive sales and meet store targets while maintaining efficiency and accuracy.
  3. Elevate the Brand – Deliver premium in-store experiences and seamless online support (Live Chat).
  4. Stay Ahead – Manage stock and store processes with precision and speed.
  5. Create Impact – Own the store's aesthetic and visual merchandising, ensuring it embodies the Deadly Ponies brand.
Your Profile
  1. A minimum of 2-3 years' experience in a premium/luxury retail environment, with at least 2 years in management.
  2. A strong track record of sales, clienteling, and customer service skills.
  3. Experience managing online fulfilment or a willingness to learn and oversee seamless digital customer interactions.
  4. A balance of professionalism and personality – you know how to lead with warmth, confidence, and style.
What's In It for You?
  1. A supportive, empowering team culture where your contributions truly matter.
  2. A rewarding retail management bonus structure to recognise your success.
  3. Exclusive staff incentives and product benefits to enjoy.
  4. Career growth opportunities as part of our exciting 2025 retail expansion plans.

We'd love to hear from you – apply now via Seek with your CV and cover letter. We look forward to meeting you.