Enterprise Customer Advocate
7 days ago
Job Summary
">As a Renewal Account Manager at ServiceNow, you will play a critical role in driving customer success and revenue growth. You will be responsible for negotiating renewal contracts, developing risk mitigation strategies, and collaborating with internal teams to ensure seamless execution of renewal plans.
">About You:
">You have a proven track record of driving customer success and exceeding revenue targets. Your exceptional communication and negotiation skills, combined with your ability to build strong relationships with customers and internal stakeholders, make you an ideal fit for this role.
">Key Responsibilities:
">- ">
- Negotiate renewal contracts and develop strategies to maximize contract value.">
- Maintain a deep understanding of ServiceNow's licensing models to provide expert guidance to customers and internal stakeholders.">
- Monitor customer health metrics to identify risks and develop mitigation strategies.">
- Collaborate with internal teams to ensure seamless execution of renewal plans.">
- Provide regular updates on renewal status to management and escalate as needed.">
Requirements:
">- ">
- 5+ years of experience in renewal account management or customer success.">
- Proven track record of driving customer success and exceeding revenue targets.">
- Exceptional communication and negotiation skills.">
- Ability to build strong relationships with customers and internal stakeholders.">
- Strong analytical and problem-solving skills.">
- Knowledge of ServiceNow's products and services.">
What We Offer:
">At ServiceNow, we offer a comprehensive benefits package, including competitive salary, bonus structure, and opportunities for professional growth and development.
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