FCM Travel Operations Specialist

2 weeks ago


Wellington, Wellington, New Zealand Flight Centre Travel Group Full time

About the Job

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We're seeking a dedicated and experienced Corporate Travel Expert to join our team. As a Corporate Travel Manager, you'll be responsible for delivering exceptional customer service, managing travel programs, and building strong relationships with clients.

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Key Responsibilities

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  • Deliver exceptional customer service to our clients, building strong relationships along the way

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  • Manage travel programs, ensuring they meet our clients' needs and expectations

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  • Build and maintain strong relationships with clients, vendors, and internal stakeholders

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  • Stay up-to-date with industry trends, best practices, and regulatory requirements

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  • Collaborate with cross-functional teams to identify and implement process improvements

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Requirements

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To succeed in this role, you'll need:

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  • Proven experience in corporate travel management or a related field

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  • Excellent communication and interpersonal skills

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  • Ability to build strong relationships with clients and colleagues

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  • Attention to detail and accuracy, with the ability to manage multiple tasks

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  • Knowledge of travel industry trends and developments

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  • Familiarity with airfare and change processes, as well as VTP as a form of payment

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Our Culture

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We're proud of our inclusive and supportive culture, which values diversity, creativity, and teamwork. If you share our values and are passionate about delivering exceptional customer service, we'd love to hear from you.


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