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Salesforce Portfolio Owner

2 weeks ago

Auckland, Auckland, New Zealand Talent Full time

Talent is seeking a strategic Product Owner to join our team and drive the success of our Customer Identity and Engagement portfolio.

In this role, you will be responsible for leading the design and maintenance of the product delivery roadmap, collaborating with cross-functional teams to successfully roll out Salesforce to all business units.

Key Responsibilities:

  • You will work closely with a Business Analyst and Project Manager to facilitate user groups, ensuring best practices and consistency while working to onboard other teams to Salesforce.
  • Engage with key stakeholders to understand current practices, establish project timelines, and assess the resource capability and capacity required to meet objectives. You will own the product roadmap, scheduling, and resourcing.
  • Manage the vendor relationship with Salesforce and external development teams, ensuring seamless collaboration and execution.
  • Conduct discovery sessions for initiatives on the roadmap, challenging stakeholder thinking to ensure maximum value is delivered.
  • Work effectively with marketing, business teams, and digital departments to gather high-level requirements and prioritize features.
  • Write clear, concise descriptions of initiatives, defining the expected value for meetings and presentations to the Initiative Review Board.
  • Create, maintain, and prioritize the product backlog to ensure the team focuses on delivering the most valuable features.
  • Conduct market research and gather user feedback to inform product decisions, identifying opportunities for improvement.
  • Provide training and support to users, ensuring they can effectively utilize the CRM system.
  • Develop a user community to drive the product vision, upskill teams, and create future growth and enhancement opportunities.