Patient Experience Manager

3 days ago


Auckland, Auckland, New Zealand 1300SMILES Ltd Full time

About Us

Lumino is one of the largest and busiest dental practices in the country, boasting a dedicated team of 4 dentists and 4 hygienists/therapists. Our warm and fun atmosphere makes us a great place to work and visit.

Job Summary

We are seeking an experienced Dental Receptionist to join our team on a Permanent, Full-time basis. As the friendly face of our practice, you will be responsible for greeting patients, answering phone calls, and providing administrative support to our clinicians.

Key Responsibilities

  • Greet patients in person and over the phone in a friendly and professional manner.
  • Respond to patient emails and queries.
  • Process payments and book appointments.
  • Maintain accurate patient records and filing systems.

Requirements

  • Previous receptionist experience is preferred, ideally within the dental industry.
  • Excellent customer service and communication skills.
  • Proficiency in using computer software applications.
  • Experience with file keeping and data entry.
  • Ability to work in a fast-paced environment.


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