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Accounting Support Expert

1 week ago

Auckland, Auckland, New Zealand Roman Health Pharmacy LLC Full time
Responsibilities

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team. Key responsibilities include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Providing expert advice and guidance on Xero's features and functionality.
  • Collaborating with internal stakeholders to develop and implement process improvements.
  • Capturing and analyzing customer feedback to inform product development and service enhancements.

In addition to your technical expertise, you will also need to possess excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues alike.

Requirements

To be successful in this role, you will need to meet the following requirements:

  • Previous experience in a customer-facing role, preferably in the accounting or financial services industry.
  • Strong understanding of accounting principles and practices.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively as part of a high-performing team.
  • Strong communication and interpersonal skills.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.