Accounting Support Expert

4 days ago


Auckland, Auckland, New Zealand Xero Full time

About Our Team

We're a diverse and inclusive team of professionals who share a passion for delivering exceptional customer experiences. Our team is comprised of experienced customer support specialists, account managers, and subject matter experts who are committed to helping our customers succeed.

Job Responsibilities

As a Customer Experience Specialist, you'll be responsible for:

  1. Answering customer inquiries and resolving issues in a timely and effective manner
  2. Collaborating with internal stakeholders to resolve complex customer issues
  3. Participating in regular team meetings and training sessions to stay informed about product updates and company initiatives
  4. Continuously improving processes and procedures to enhance the overall customer experience

Requirements

To be considered for this role, you'll need:

  • 2+ years of experience in a customer-facing role
  • A strong understanding of accounting principles and practices
  • Excellent communication and problem-solving skills
  • Familiarity with Xero's accounting software and other related tools


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