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Technology Help Desk Professional

1 week ago

Central Otago, New Zealand Story Construction Full time

About Story Construction

We are a 100% employee-owned general contractor, construction manager, and design-builder based in Ames, Iowa. Our goal is to create a joyful work environment and make a positive impact in the communities we serve.

Job Summary

The IT Support Specialist is an entry-level position that requires effective communication and problem-solving skills. The ideal candidate will have a strong willingness to learn and adapt to new technologies and business requirements.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person contact
  • Assist with IT asset tracking, including logging and labeling new equipment
  • Manage equipment requests and place orders for necessary items
  • Set up and coordinate new computer and smartphone setups
  • Assist with video conferencing issues and provide training tips or videos
  • Administer SharePoint and review Microsoft Licensing
  • Cordinate jobsite setup, including internet connection installation
  • Provision and de-provision employees in Active Directory and conduct IT orientations
  • Liaise with users and Managed Service Provider (MSP) to resolve issues and improve communication

Requirements:

  • Relevant class or work experience
  • Systems support experience
  • Experience with Microsoft Office applications
  • Desirable: Experience with Active Directory, Windows Server, and Azure