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Retail Experience Specialist

1 week ago

Wellington, Wellington, New Zealand Aesop Full time

**About Aesop**

Aesop is a global retail organisation that has carefully cultivated an inspiring and inclusive environment for over 35 years.

We take pride in supporting our employees to thrive, offering professional development and advancement opportunities to complement their career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the self and senses.

At Aesop, we are committed to building a more sustainable and inclusive society. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet.

We believe that diversity, inclusion and belonging play an important role in the success of our organisation. That's why we have been certified as a B Corp and are committed to promoting inclusion for all.

As a Retail Consultant at Aesop, you will embody our desire to engage, listen and guide customers to products that are relevant to them.

You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced.

In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

**What We're Looking For**

  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • A history of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • An open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication and problem-solving skills
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)

**What's On Offer**

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include:

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal and business performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options