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Technical Support Specialist

1 week ago

Wellington, Wellington, New Zealand Fnz Full time
Role Overview

We are seeking a skilled Production Support Analyst to join our team. This role involves providing application support for our business, ensuring the seamless functioning of the application as deployed.

Key Responsibilities
  • Provide Application Support: Ensure that the application is working correctly as deployed.
  • Support Incident & Problem Management: Analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
  • Release & Change Management: Support testing and release process for production fixes.
  • Service Transition: Facilitate the transition between project support and production support for all changes.
Required Skills and Qualifications
  • Relevant production support experience and/or qualification within a relevant field.
  • Intermediate SQL skills.
  • Strong analytical thinking and keen attention to detail.
  • Highly logical with proven problem-solving abilities.