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Business Process Specialist

1 week ago

Auckland, Auckland, New Zealand DigitalRecruiter™ APP Full time

The ideal candidate will be responsible for creating comprehensive documentation, including Standard Operating Procedures (SOPs), knowledge articles, and process guidelines.

Key Responsibilities:

  • Develop and maintain SOPs, knowledge articles, and process guidelines.
  • Conduct process mapping exercises to identify inefficiencies and recommend improvements.
  • Collaborate with cross-functional teams to gather information and ensure accurate documentation of processes.
  • Standardize and structure documentation to ensure clarity, consistency, and ease of use.
  • Ensure compliance with industry regulations and internal policies in all documentation efforts.
  • Train and support internal teams on newly documented processes and procedures.
  • Assist in the continuous improvement of documentation and process frameworks.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Insurance, Finance, or a related field.
  • Proven experience in the insurance sector, preferably in operations, underwriting, claims, or process management.
  • Strong experience in creating and managing documentation such as SOPs, knowledge articles, and training materials.
  • Proficiency in process mapping tools (e.g., Visio, Lucidchart, or similar software).
  • Excellent written and verbal communication skills.
  • Attention to detail and strong analytical skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Knowledge of compliance and regulatory requirements in the insurance sector is a plus.