Travel Technology Support Expert

1 day ago


Auckland, Auckland, New Zealand Serko Ltd. Full time

About Serko

Serko is a leader in business travel technology, helping companies navigate the complexities of global business travel. Our mission is to empower businesses to achieve more, while providing unparalleled customer experiences.

Job Description

As a key member of our support team, the Travel Technology Support Expert will play a vital role in delivering exceptional customer experiences for our clients. This role requires a unique blend of technical expertise, customer focus, and problem-solving skills.

Main Responsibilities

  • Manage client issues through various channels, ensuring timely and effective resolution.
  • Further Serko Global Support's relationships with our clients by maintaining open communication channels and adhering to SLAs.
  • Collaborate with the wider Serko team to identify and escalate complex issues, driving process improvements and reducing incoming call volume.

Key Skills and Qualifications

To succeed in this role, you will need:

  • Extensive experience in troubleshooting and resolving technical issues.
  • A strong customer service orientation, prioritizing customer satisfaction and going above and beyond to meet their needs.
  • Excellent communication skills, translating technical terms into clear, customer-friendly language.
  • Attention to detail and a commitment to producing high-quality work.
  • An understanding of the value your work brings to Serko and a desire for personal growth, autonomy, and continuous learning.

Benefits and Perks

We offer a competitive benefits package, including:

  • A base salary and discretionary incentive plan based on individual and company performance.
  • KiwiSaver covered with employee contributions match up to 3% of salary, and life insurance.
  • Discounted Southern Cross Health Insurance, access to confidential support services, and parental leave coverage.

Grow Your Career

As a Travel Technology Support Expert at Serko, you will have the opportunity to:

  • Contribute to process improvements and drive business growth.
  • Develop your skills and expertise in the field of business travel technology.
  • Collaborate with a talented team of professionals dedicated to delivering exceptional customer experiences.


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