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Business Travel Support Specialist

1 week ago

Auckland, Auckland, New Zealand Serko Ltd. Full time

About Serko

Serko is a cutting-edge tech platform in global business travel & expense technology, bringing people together using the world's leading business travel marketplace. We pride ourselves on being an equal opportunity employer, embracing diversity to create a positive impact.

Role Overview

We are seeking a skilled Business Travel Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences for our clients.

Main Responsibilities

  • Manage client issues via our issue tracking systems, ensuring timely and effective resolution.
  • Further Serko Global Support's relationships with our clients by maintaining open communication channels and adhering to SLAs.
  • Collaborate with the wider Serko team to identify and escalate complex issues, driving process improvements and reducing incoming call volume.

Key Skills and Qualifications

To succeed in this role, you will need:

  • A proven flair for problem-solving, with extensive ability in troubleshooting and testing solutions.
  • A strong customer service orientation, going above and beyond to ensure customers receive exceptional service.
  • The ability to communicate technical terms in clear, customer-oriented language.
  • High attention to detail and a commitment to quality work.
  • An understanding of the value your work brings to Serko and a desire for personal growth, autonomy, and continuous learning.

Benefits

We offer a competitive package, including:

  • A base salary and discretionary incentive plan based on individual and company performance.
  • KiwiSaver contributions match up to 3% of salary, and life insurance.
  • Discounted Southern Cross Health Insurance, access to confidential support services, and parental leave coverage.

What You'll Get To Do

As a Business Travel Support Specialist at Serko, you will have the opportunity to:

  • Contribute to process improvements and drive business growth.
  • Develop your skills and expertise in the field of business travel technology.
  • Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.

What You'll Bring

We're looking for someone who:

  • Has a strong desire to learn and grow in their career.
  • Is passionate about delivering exceptional customer experiences.
  • Has excellent communication and problem-solving skills.

Apply Now

If you're passionate about business travel technology and delivering exceptional customer experiences, apply now or explore more about what it's like to work at Serko at www.serko.com/careers.