Transport Support Centre Team Member

2 days ago


Wellington, Wellington, New Zealand Tranzit Group Full time

Job Summary

We are seeking a highly skilled Public Transport Operations Coordinator to join our Network Support Centre team. As a key member of our team, you will play a critical role in supporting our drivers, monitoring our RTI system, and managing our bus movements during major events, breakdowns, accidents, and traffic delays.

Key Responsibilities

  • Support our drivers via radio to resolve on-road problems and queries
  • Monitor our Real-Time Information (RTI) system to proactively resolve operational issues
  • Manage the RTI system for regular reporting and data analytics
  • Work closely with our operations team to proactively manage our services, communicate changes, and escalate ongoing issues that need attention
  • Coordinate bus movements during major events, breakdowns, accidents, and traffic delays

Requirements

  • Advanced communication skills, including verbal and written communication to clearly convey concise information calmly
  • An interest in the public transport sector
  • A skilled multi-tasker with problem-solving and decision-making abilities
  • Good computer skills and the ability to accurately record information in real time
  • The ability to apply and follow process steps in time-critical situations


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