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Technical Support Specialist
2 weeks ago
About Craigs Investment Partners Limited
">">Company Overview">Craigs Investment Partners Limited is a multi-award-winning investment advisory firm that offers solutions and advice to both private investors, as well as corporate and institutional clients.
">We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued. We grow as a team and with our clients and are always looking to support our communities – both internal and external.
Our Mission
">To provide exceptional service to our clients and employees by delivering innovative solutions and expert advice in a collaborative and supportive environment.
">Job Summary
">We are seeking an experienced Service Desk Analyst to join our Digital Business team. The successful candidate will be responsible for providing first-level support to our 600+ users, resolving incidents and service requests in a timely and professional manner.
">Key Responsibilities
">- ">
- Provide excellent customer service via phone, email, and in-person interactions">
- Resolve technical issues and escalate complex problems to senior technicians when necessary">
- Document all incidents and service requests in our CRM system">
- Collaborate with the IT team to resolve technical issues and improve system performance">
- Participate in training and development programs to enhance technical skills and knowledge">
Requirements
">To be successful in this role, you will need:
">- ">
- A minimum of one year of experience in a service desk or helpdesk environment">
- Excellent communication and interpersonal skills">
- Strong problem-solving and analytical skills">
- Ability to work well under pressure and prioritize tasks effectively">
- Knowledge of Windows, O365, Teams, AD, and other IT systems and applications">
Benefits
">We offer a competitive salary and benefits package, including:
">- ">
- Additional week of leave (conditions apply)">
- Other leave (such as sick, bereavement, and family violence leave) from first day of employment">
- Parental leave - 26 weeks' pay 'top up' for eligible Primary Carers">
- Annual Health Check and flu vaccinations">
- Long service leave">
- Flexible work options">
- Savings benefits and preferential insurance rates">
About Us
">Craigs Investment Partners Limited is a dynamic and growing company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that promotes respect, empathy, and understanding.
">If you are passionate about delivering exceptional service and have a strong commitment to teamwork and collaboration, we encourage you to apply for this exciting opportunity
