Technical Support Specialist

2 weeks ago


Tauranga, Bay of Plenty, New Zealand Sign In Enterprise Full time

**Company Overview**

We are a global enterprise specializing in innovative visitor management platforms. Our mission is to simplify and streamline the workplace sign-in process for thousands of businesses worldwide.

At Sign In Enterprise, we pride ourselves on delivering exceptional customer service and support through our cutting-edge platform. We're looking for a skilled Customer Support Specialist to join our team and contribute to our continued growth and success.

**Job Description**

We're seeking a highly motivated and experienced individual to provide top-notch support to our customers. As a Customer Support Specialist, you will be responsible for:

  • Responding promptly to online chats, emails, and phone calls from customers
  • Providing product information and assistance to customers
  • Identifying customer needs and escalating queries to the appropriate team member
  • Contributing ideas on how to improve our service and offering
  • Ensuring customer satisfaction and adhering to company policies and procedures

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • Excellent communication and mentoring skills
  • Familiarity with Google Workspace or equivalent
  • Process-driven individual with excellent attention to detail
  • Good relationship building skills
  • Ability to problem solve and contribute to solutions
  • Willingness to learn and adapt to new situations

**Benefits**

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.



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