Phone Sales Representative
5 days ago
JB Hi-Fi Group is a trusted retail leader in Australasia, offering a wide range of consumer electronics and home entertainment products. Our goal is to provide exceptional customer experiences and deliver outstanding results.
Job RequirementsTo succeed in this role, you will need:
Required Skills and Qualifications- Retail experience in high-achieving teams (desired but not mandatory).
- Demonstrated ability in required competencies.
This Sales Team Member role is responsible for creating and upholding a culture of collective high performance and great customer experiences within the JB Direct Sales Team. Key responsibilities include:
Main Responsibilities- Create Raving Fans
- Participate in suppliers, compliance, and sales training modules.
- Engage in the STARS coaching program to learn and demonstrate required sales behaviors.
- Understand the JB HiFi 5 Steps of Selling and apply them in all customer interactions.
- Work efficiently and multitask when necessary to manage incoming call and chat volumes.
- Deliver Excellent Customer Service
- Provide a high level of customer service standards before, during, and after the sale.
- Remain updated on new products and services to stay relevant.
- Ensure all sales activities meet compliance and legislative requirements.
- Develop Strong Working Relationships
- Foster effective working relationships with internal and external stakeholders.
- Support the Management Team as needed with daily operational tasks.
- You have retail experience in high-achieving teams (desired but not mandatory).
- You possess demonstrated ability in required competencies.
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