Phone Sales Representative

5 days ago


Auckland, Auckland, New Zealand JB Hi Fi Group Full time
Company Overview

JB Hi-Fi Group is a trusted retail leader in Australasia, offering a wide range of consumer electronics and home entertainment products. Our goal is to provide exceptional customer experiences and deliver outstanding results.

Job Requirements

To succeed in this role, you will need:

Required Skills and Qualifications
  • Retail experience in high-achieving teams (desired but not mandatory).
  • Demonstrated ability in required competencies.
Job Description

This Sales Team Member role is responsible for creating and upholding a culture of collective high performance and great customer experiences within the JB Direct Sales Team. Key responsibilities include:

Main Responsibilities
  • Create Raving Fans
    • Participate in suppliers, compliance, and sales training modules.
    • Engage in the STARS coaching program to learn and demonstrate required sales behaviors.
    • Understand the JB HiFi 5 Steps of Selling and apply them in all customer interactions.
    • Work efficiently and multitask when necessary to manage incoming call and chat volumes.
  • Deliver Excellent Customer Service
    • Provide a high level of customer service standards before, during, and after the sale.
    • Remain updated on new products and services to stay relevant.
    • Ensure all sales activities meet compliance and legislative requirements.
  • Develop Strong Working Relationships
    • Foster effective working relationships with internal and external stakeholders.
    • Support the Management Team as needed with daily operational tasks.
About You
  • You have retail experience in high-achieving teams (desired but not mandatory).
  • You possess demonstrated ability in required competencies.


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