AWS Support Engineer Leader

5 days ago


Auckland, Auckland, New Zealand Amazon Full time
Job Description

As a senior AWS Support Engineer Leader, you will be responsible for providing incident response and account ownership for our critical customers. You will drive communication, emergency response, technical resolver engagement, and incident management for our customers.

Key responsibilities include:

  • Drive the resolution of large-scale customer-impacting incidents as part of a team rotation
  • Provide critical incident response/management for customer's critical workloads
  • Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence


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