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Schedule Coordinator Lead

1 week ago

New Plymouth, Taranaki, New Zealand Taranaki Full time

As a Schedule Coordinator with IDEA Services, you will play a pivotal role in cultivating strong relationships with Support Workers and their managers.

About the Role

The primary responsibility of this position is to ensure the seamless delivery of rosters, guaranteeing uninterrupted services for individuals we support. You will be extensively engaged in frequent phone communication with Support Workers, managing advance rosters, and handling short-notice sick leave requirements.

Required Skills and Qualifications
  • Previous administration experience, preferably with scheduling or rostering knowledge.
  • Excellent verbal and written communication skills, with a professional telephone manner.
  • Experience with Conflict Management and the ability to reach an outcome quickly.
  • Ability to work in a variable environment and prioritize tasks to achieve desired outcomes.
  • Proficiency with computer systems, including Microsoft Office suite, and the aptitude to learn new systems quickly.
Benefits
  • Join an established not-for-profit organization making a meaningful difference in the lives of individuals with intellectual disabilities in our community.
  • Experience a collaborative and inclusive culture that prioritizes the wellbeing of our team members.
  • Benefit from continuous support from management and the broader organization, committed to your growth and offering various learning and development opportunities.