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Cash Collection Specialist

1 week ago

Auckland, Auckland, New Zealand Robert Walters New Zealand Full time
Job Description:

The role of Financial Operations Manager is pivotal in revolutionising the client's finance operations. As a leader, you will be responsible for guiding a team to establish best practice processes for billing, direct debit management, and debt collection. Your focus will be on enhancing financial operations while boosting customer satisfaction.

  1. Revamp billing and direct debit collection processes with customer experience as the primary focus
  2. Develop and implement standardised processes for student fees collection via direct debit
  3. Set up service level agreements for query resolution that prioritise quick response to align with apprentice needs
  4. Map existing processes to identify inefficiencies and pain points
  5. Develop and document improved billing and collections processes
About the Role:

The ideal candidate for this position brings extensive experience in accounts receivable, credit control, or billing management. They have demonstrated success in process enhancement and implementation, along with a strong track record of leading customer-focused teams.

  • 5+ years of experience in accounts receivable, credit control, or billing management
  • Demonstrated experience in process enhancement and implementation
  • Strong track record in leading customer-focused teams preferred
  • Experience in managing direct debit processes and billing processes