Lead Experience Designer
5 days ago
Join Southern Cross Travel Insurance as Lead Experience Designer and help us deliver exceptional customer experiences. As a Lead Experience Designer, you will be responsible for developing and executing customer experience strategies that support our business goals.
The ideal candidate will have a proven background in customer experience management, strong analytical abilities, and a passion for advocating for the voice of the customer while driving continuous improvement across the organisation. They will be responsible for collaborating with cross-functional teams to enhance customer touchpoints, leveraging customer insights and analytics to anticipate and meet customer needs, and ensuring a seamless and engaging experience at every interaction.
About the RoleWe are looking for an innovative and experienced professional who can lead our customer experience design efforts. This includes developing and executing customer experience strategies, collaborating with cross-functional teams to enhance customer touchpoints, and utilising customer insights to improve service delivery.
- Develop and execute customer experience strategies.
- Collaborate with cross-functional teams to enhance customer touchpoints.
- Utilize customer insights to improve service delivery.
To be successful in this role, you will require:
- A Bachelor's degree in Business, Marketing, or a related field.
- 5-10 years of experience in customer experience management, with a proven leadership background in CX strategy, optimisation, and performance.
- Experience in the insurance or travel sectors is a plus.
- A solid track record of successfully developing and implementing CX strategies.
- Expertise in customer insights and analytics, leveraging data to inform decision-making and enhance the customer journey.
- Experience in designing and optimising customer journeys across diverse touchpoints and channels.
- Familiarity with CX performance management tools and frameworks.
- Strong communication and relationship-building abilities, with a proven ability to manage both internal and external stakeholders effectively.
- Excellent leadership and team management skills, with the ability to motivate and lead cross-functional teams.
- Exceptional communication skills, able to engage and influence senior leadership and key stakeholders.
- Expertise in customer journey mapping, process optimisation, and customer lifecycle management.
- In-depth understanding of customer behavior, market trends, and the competitive landscape.
- Proficiency in CX technologies, CRM systems, and customer feedback platforms.
- Strong analytical skills, with the ability to translate data into actionable insights and strategies.
- Proficient in CRM tools, Microsoft Office, and contract management software.
-
Experience Design Lead
3 days ago
Auckland, Auckland, New Zealand ASB Bank Full timeExperience Design LeadAbout the Job:This is an exciting opportunity to join our Live Experience Team as an Experience Design Lead.Main Responsibilities:Design and deliver world-class live experiences that meet ASB's objectives.Collaborate with key stakeholders to establish ASB's at-event experience that supports our Community & Sponsorship portfolio.About...
-
Design Experience Lead
5 days ago
Auckland, Auckland, New Zealand Datacom Full timeAbout Our TeamDatacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.The Job DescriptionIn this role, you'll lead the design process, providing creative guidance to ensure...
-
Digital Experience Designer
4 days ago
Auckland, Auckland, New Zealand Foodstuffs Full timeAbout UsAt Foodstuffs North Island Limited, we're a leading retailer with 300+ stores across Te Ika-a-Maui. Our team of 24,000 Foodies is dedicated to helping New Zealanders get more out of life. We're locally owned and reflect the communities we serve, celebrating our people's uniqueness every day.We have a Support Centre with over 1,000 employees,...
-
Digital Experience Designer
7 days ago
Auckland, Auckland, New Zealand Xero Full timeJob DescriptionWe're looking for a Senior Product Designer to join our team. As a Senior Product Designer at Xero, you'll be responsible for designing digital products that meet the needs of small businesses.Your Key Responsibilities:Design practice and thinking.Work with the Design Director, Lead, and/or Principal Designer within your portfolio and product...
-
Digital Experience Designers
1 day ago
Auckland, Auckland, New Zealand Alphero Full timeAt Alphero, we're shaping the future of digital experiences. Our vision is to create innovative solutions that drive meaningful change. We're seeking exceptional digital designers who can think creatively, challenge conventions, and bring fresh perspectives to our team.We're looking for two talented designers to join our Auckland-based team from senior to...
-
Key Account Performance Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeKey Account Performance Lead - Auckland - Consult LeadJob title: Director of Sales and PartnershipsDescriptionWhy Join UsWe offer a dynamic and supportive work environment, where you can make a real difference in driving sales growth and strengthening connections with key clients.As a Consult Lead, you will have the opportunity to develop your skills and...
-
Digital Experience Designer
50 minutes ago
Auckland, Auckland, New Zealand Insurance Australia Group Limited Full timeDigital Experience DesignerAt Insurance Australia Group Limited, we're looking for a Digital Experience Designer to create innovative and user-centric digital solutions. You will work collaboratively with cross-functional teams to design and deliver exceptional digital experiences that exceed customer expectations.Your focus will be on developing...
-
Digital Experience Designer
3 days ago
Auckland, Auckland, New Zealand Randstad Full timeAbout the Role:We are seeking a talented Digital Experience Designer to craft innovative patterns and components for a cutting-edge design system. As a member of our creative team in Auckland, you will collaborate with skilled engineers, UX writers, and designers to bring future-state websites and mobile apps to life.Key Responsibilities:Create and refine...
-
Digital Experience Lead
6 days ago
Auckland, Auckland, New Zealand Asb Bank Full timeCompany OverviewASB Bank is a leading financial institution with a rich history of innovation and customer-centricity. Our design practice is at the forefront of shaping exceptional digital experiences that meet the evolving needs of our customers.The RoleWe are seeking an experienced Senior UX Designer to lead the delivery of best-in-class digital user...
-
Senior Digital Experience Designer
7 days ago
Auckland, Auckland, New Zealand Foodstuffs North Island Full timeAbout UsWe are a leading retailer in New Zealand, operating under the brands New World, PAK'nSAVE and Four Square. With 300+ stores across the North Island, we aim to help Kiwis get more out of life.About the RoleWe are seeking an experienced Senior Digital UI Designer to join our team. As a key member of our design team, you will play a vital role in...
-
Digital Experience Designer
3 days ago
Auckland, Auckland, New Zealand Livestock Improvement Corporation (LIC) Full timeWe are seeking an experienced UI Designer to join our UX Team and contribute to the creation of intuitive, visually stunning, and user-friendly interfaces. As a key member of our team, you will collaborate closely with designers, developers, and product managers to bring digital experiences to life.Key Responsibilities:Craft high-quality UI designs for web...
-
Digital Experience Designer
1 day ago
Auckland, Auckland, New Zealand Insurance Australia Group Limited Full timeWe're looking for a talented Digital Experience Designer to join our team. As a key member of our UX group, you'll play a pivotal role in creating customer-centric solutions that set our products and services apart.You'll be responsible for designing cutting-edge digital experiences for our responsive web and native mobile apps, working closely with...
-
Learning Experience Designer
23 hours ago
Auckland, Auckland, New Zealand Avetta Full timeJob OverviewWe are seeking an experienced E-Learning Designer to join our team at Avetta. The successful candidate will have a strong background in developing and delivering blended and digital learning solutions, as well as experience working with senior leaders and managing enterprise-level learning initiatives.Main Responsibilities:Lead the creation of...
-
Lead Product Designer
7 days ago
Auckland, Auckland, New Zealand Dronedeploy Full timeGet AI-powered advice on this job and more exclusive features.About DroneDeployBuild with certainty, operate with confidence.That's why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis.We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for...
-
Senior Experience Designer
7 days ago
Auckland, Auckland, New Zealand Tencent Full timeJob DescriptionWe seek experienced Game Designers to join our team at Grinding Gear Games, one of our owned studios. The position involves designing gameplay systems, monsters, bosses, and items for Path of Exile. It also includes editing metadata and scripting to implement designs, as well as communicating with artists and programmers to create engaging...
-
Product Designer Lead
3 days ago
Auckland, Auckland, New Zealand Alter Global Full timeAbout the RoleWe are seeking an experienced Product Designer Lead to join our team at Alter Global. As a key member of our Animal team, you will be responsible for designing innovative and user-friendly mobile app experiences that meet the needs of our farmers.The ideal candidate will have a passion for solving real-world problems through design and a strong...
-
Instructional Design Lead
3 days ago
Auckland, Auckland, New Zealand Avetta Full timeAs a Senior E-Learning Designer at Avetta, you will be responsible for designing and delivering strategic e-learning initiatives that drive performance improvement and learner engagement. This role involves partnering with senior leaders and stakeholders to identify learning needs and align solutions with organisational goals. You will develop and implement...
-
User Experience Designer
6 days ago
Auckland, Auckland, New Zealand Zone It Solutions Full time**Job Summary**We are seeking an experienced UX Designer to join our team at Zone IT Solutions. As a UX Designer, you will play a crucial role in creating best-in-class user experiences for our clients.**Key Responsibilities:**Designing user-centered solutions through task analysis, flows, information architecture, and screen interactions.Working across...
-
Web Design Lead
2 hours ago
Auckland, Auckland, New Zealand N4 Studio® Full timeN4 Studio® seeks a skilled Senior Digital Designer to lead our design initiatives. As a key member of our team, you will be responsible for driving innovation, creating engaging user experiences, and delivering high-quality design solutions that exceed client expectations.Your Key Tasks:Design and develop visually appealing and user-centered web interfaces...
-
Digital Design Lead
3 days ago
Auckland, Auckland, New Zealand Actionstep Full timeDigital Design LeadActionstep is a fast-growing, dynamic business with a global customer base and team. With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.Job DescriptionWe are seeking a Digital Design Lead to join our...