Patient Service Representative

6 days ago


Palmerston North, Manawatu-Wanganui, New Zealand Abano Healthcare Group Full time
About Us

Lumino Manawatu Dental has been providing exceptional dental care to the Palmerston North community for many years. With over 120 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.

In this role, you will play a vital part in delivering exceptional patient experiences and supporting our clinical teams. You will be responsible for providing a professional and supportive experience for all visitors and clients, managing the reception area, and performing administrative tasks.

Main Responsibilities:
  • Greet and welcome patients in a friendly and courteous manner
  • Answer incoming calls, screen and direct calls to appropriate personnel
  • Schedule patient appointments
  • Manage and maintain the reception area, ensuring it is clean and presentable
  • Perform data entry tasks, maintain databases, and update records accurately
  • Assist with administrative tasks such as filing, photocopying, and mail distribution
  • Provide general office support to ensure smooth daily operations
  • Maintain a professional demeanor and represent the company in a positive light

Requirements:

To be successful in this role, you will possess excellent verbal and written communication skills, outstanding customer service skills with a friendly and professional attitude, strong attention to detail and organizational abilities, ability to multitask and prioritize tasks effectively, and ability to work independently and as part of a team.

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