Customer Service Ambassador

5 days ago


Tauranga, Bay of Plenty, New Zealand New Zealand Government Full time

About ACC

ACC is a government agency responsible for providing support and assistance to New Zealanders affected by injury. Our vision is to create a society where all people can live lives they value.

Job Description

We are seeking an experienced Customer Experience Representative to join our team. As a key member of our contact centre, you will be the first point of contact for our clients and providers, ensuring they receive the information and support they need.

Key Responsibilities:

  • Answer inbound calls from clients and providers
  • Provide accurate and timely information to clients and providers
  • Resolve client inquiries and issues in a professional and courteous manner

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills

Benefits:

  • Competitive salary
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment


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