Customer Service Ambassador
5 days ago
About ACC
ACC is a government agency responsible for providing support and assistance to New Zealanders affected by injury. Our vision is to create a society where all people can live lives they value.
Job Description
We are seeking an experienced Customer Experience Representative to join our team. As a key member of our contact centre, you will be the first point of contact for our clients and providers, ensuring they receive the information and support they need.
Key Responsibilities:
- Answer inbound calls from clients and providers
- Provide accurate and timely information to clients and providers
- Resolve client inquiries and issues in a professional and courteous manner
Requirements:
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
Benefits:
- Competitive salary
- Ongoing training and development opportunities
- A supportive and inclusive work environment
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